Privacy Policy

What personal data we collect

We collect data you give us, data created as you use the site, and results we receive from the partners who help us check accounts. We ask only for what we need to run your account, keep the site safe and lawful, and meet the duties that come with holding a gaming licence.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• The username, password and security details you set, plus your contact and marketing choices.
• Messages you send us through live chat, e-mail or your account inbox.

Identity documents for verification

• Copies of photographic identity, proof of address and proof that a payment method belongs to you.
• Where our checks call for it, information about the source of your funds.
• The outcome of each check: passed, failed, or more information needed.

Transactions and play

• Deposits, withdrawals, pending payments and the payment methods registered to your account.
• Bets placed, games opened, bonuses claimed and wagering progress.
• Deposit limits, session reminders, time-outs and self-exclusion settings.

Device and usage data

• IP address and the approximate location taken from it, device type, operating system and browser.
• Log-in times, pages and games you open, and how long a session lasts.
• Cookie and similar identifiers set when you use the site.

Why we use your personal data

Every use below has a purpose we can explain to you. We do not use your data for anything you would not expect from a licensed operator.

• Running your account - registration, keeping your balance and history accurate, processing payments and answering your messages.
• Age and identity verification - confirming you are 18 or over and that you are who you say you are.
• Fraud and money laundering prevention - checking payments, spotting duplicate accounts and bonus abuse, and making the reports the law requires.
• Safer gambling - applying the limits shown in your account and looking at play patterns for signs of harm.
• Legal and regulatory duties - keeping records, answering lawful requests and handling complaints.
• Offers you opted into - promotions and site news sent only where you have agreed, with your choices kept up to date.
• Security and performance - keeping the site stable and investigating technical problems.

The legal bases we rely on under UK GDPR

Data protection law requires a legal basis for each use of your data. In plain words, these are ours.

Where we rely on consent, you can withdraw it at any time in your account settings or by writing to support@casinoamon.co.uk; this does not affect what we did lawfully beforehand. Where we rely on legitimate interests, you can object and we will weigh the balance again.

Who we share your data with

We do not sell your personal data. We share it only with the parties below, and only the data they need.

• Payment providers - to take deposits, pay withdrawals and look into disputed payments.
• Identity-verification and fraud-prevention partners - to confirm your age, identity and address and to check payments against fraud records.
• Technology suppliers - the providers that host the site, deliver games and send messages, acting on our instructions only.
• Regulators, police and public bodies - where the law, our licence conditions or a valid legal request requires it.
• Advisers and auditors - where they need access to advise us or check our controls, under duties of confidence.

Suppliers act under written contracts that limit what they may do with your data. Where data moves outside the United Kingdom, we use the safeguards data protection law allows, such as approved contract terms.

How long we keep your data and how we protect it

We keep your personal data while your account is open, and afterwards for the period the law and the rules applying to our gaming licence require us to hold account, payment and verification records. Marketing records are kept until you opt out, and self-exclusion records for as long as the exclusion runs. When a retention period ends, we delete the data or make it anonymous.

We protect data with access controls, encryption in transit, activity logging and staff training, and we limit access to those who need it for their work. Please keep your password private and unique, and tell us straight away if you think someone else has used your account.

Your rights, cookies and how to reach us

The rights you can use

1. Access - ask for a copy of the personal data we hold about you.
2. Correction - ask us to put right data that is wrong or incomplete.
3. Erasure - ask us to delete data we no longer need; records we must keep by law will remain.
4. Objection or restriction - object to uses based on legitimate interests, or ask us to pause a use while a question is looked into.
5. Portability - receive the data you gave us in a portable format.
6. Withdraw consent - stop marketing or non-essential cookies at any time.

To use any of these, write to support@casinoamon.co.uk from the e-mail address registered to your account, use the live chat on the site, or write to privacy@casinoamon.co.uk. We may ask a security question first, and we reply within the time data protection law allows. If you are unhappy with the outcome, you can complain to the Information Commissioner's Office, though we would ask you to come to us first so we can try to put matters right.

Cookies

We use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you agree, tailor the offers you see. Essential cookies keep the site working; all others are set only with your consent, which you can change at any time in the cookie settings on the site. What each cookie does and how long it lasts is set out in our Cookie Policy.

Changes to this policy

We update this policy when our practices or legal duties change. The current version is always shown on this page, and we tell you about significant changes by e-mail or a notice in your account before they take effect.