Contact Us - Amon Casino

This page explains how to get hold of our support team, what to include in your message so we can help on the first reply, and how we handle complaints.

Picked for you

How to reach us

There are two ways to contact us, and both reach the same support team.

Live chat - available from every page of the site, 24/7.
E-mail - support@casinoamon.co.uk, sent from the address registered to your account.

We answer in the order messages arrive. If you have already written to us about the same matter, please reply in that e-mail thread rather than opening a new one.

What to have ready when you write

These details let us check your account on the first reply instead of writing back to ask for them.

Your username or the e-mail address registered to your account.
The game, bonus or transaction involved.
The date and approximate time, with your time zone.
Any error message, word for word, or a screenshot of it.

Please do not send us your password. We will never ask you for it.

What we can help with

Most of the messages we receive fall into a few areas:

Account and verification - logging in, updating your details, and the documents needed for identity checks.
Deposits and withdrawals - the methods shown in the cashier, pending balances and processing times.
Bonuses - how an offer works, wagering progress, and why a bonus may not have applied.
Technical issues - a game that will not load, or a round that did not finish as expected.

Complaints

If you are not satisfied with an answer, write to support@casinoamon.co.uk with Complaint in the subject line and include your username, what happened, and the dates and amounts involved.

We acknowledge every complaint in writing and reply with our decision once it has been looked into with the teams concerned.